# Maple Cloud EU hosting

Maple Cloud runs in two regions: the United States and the European Union (Frankfurt, Germany). An organization chooses its region when it is created, and all of its telemetry (traces, logs, metrics and session replays) is stored and processed in that region. Pricing is the same in both.

## Regions

|  | United States | European Union |
| --- | --- | --- |
| Location | United States | Frankfurt, Germany |
| Dashboard | https://app.maple.dev | https://app.eu.maple.dev |
| OTLP ingest | https://ingest.maple.dev | https://ingest.eu.maple.dev |
| Price | Same plan and rates | Same plan and rates |

## Getting started in the EU

1. Sign up. The first onboarding step asks where your data should live.
2. Choose European Union. Onboarding continues in the EU dashboard.
3. Point your OpenTelemetry exporters at the EU ingest endpoint with an ingest key from the EU dashboard.

```bash
export OTEL_EXPORTER_OTLP_ENDPOINT="https://ingest.eu.maple.dev"
export OTEL_EXPORTER_OTLP_HEADERS="Authorization=Bearer YOUR_INGEST_KEY"
```

## Shared between regions

Your Maple login, billing (plan and usage totals, no telemetry) and the maple.dev website are run once for both regions. None of them hold the telemetry you send.

## FAQ

### Where is the EU region hosted?

In Frankfurt, Germany. An EU organization's telemetry is ingested, stored and queried there, and its alerts are evaluated there.

### How do I choose the EU region?

Sign up as usual. The first onboarding step asks where your data should live. Choose European Union and onboarding continues in the EU dashboard at app.eu.maple.dev. Send telemetry to ingest.eu.maple.dev with an ingest key created there.

### Can I move an existing organization to the EU?

No. The region is fixed when the organization is created, so data never has to be migrated between regions. Create a new organization in the EU region and point your exporters at the EU ingest endpoint.

### Is every feature available in the EU region?

Everything except AI chat, which is not available in the EU region yet. Traces, logs, metrics, session replay, dashboards and alerting work the same in both regions.

### Does the EU region cost more?

No. The plan, the included volume and the per-GB rates are the same in both regions.

### Do I need a separate account?

No. One Maple login works in both regions. The organization switcher labels each organization US or EU and opens it in its own dashboard.

### Is Maple SOC 2 or ISO 27001 certified?

Not yet. SOC 2 and ISO 27001 certification are in progress.

### Can I keep the data inside my own network instead?

Yes. Maple's source is on GitHub under FSL-1.1, and you can run the whole platform on your own infrastructure in whichever region you like.

## Links

- [EU hosting (HTML)](https://maple.dev/eu)
- [Pricing](https://maple.dev/pricing.md)
- [Instrumentation docs](https://maple.dev/docs/instrumentation.md)