EU hosting

Maple Cloud, hosted in the EU.

Choose the European Union region when you create your organization. Your traces, logs, metrics and session replays are stored and processed in Frankfurt, Germany. Same plan, same price.

Start in the EU Read the docs
Where
Frankfurt, Germany
Ingest, storage, queries and alerting for an EU organization run in the EU region, on infrastructure in Frankfurt.
How
A separate instance
The EU region has its own database, its own warehouse, its own ingest endpoint and its own dashboard. It is not a view onto the US region.
Price
Same plan, same rates
$39/month with the same included volume and the same per-GB rate as the US region. There is no EU surcharge.
When
Chosen once
The region is set when your organization is created and stays with it. Pick it before you send any data.

Getting started

Getting started in the EU

  1. Sign up

    Create an account the same way as everyone else. The first onboarding step asks where your data should live.

  2. Choose European Union

    Onboarding moves to the EU dashboard and continues there. The choice is stored on the organization.

  3. Send to the EU endpoint

    Point your OpenTelemetry exporters at the EU ingest endpoint with an ingest key from the EU dashboard.

Region detail us United States eu European Union
Dashboard app.maple.dev app.eu.maple.dev
Ingest ingest.maple.dev ingest.eu.maple.dev
Location United States Frankfurt, Germany
Price $39/month $39/month 
export OTEL_EXPORTER_OTLP_ENDPOINT="https://ingest.eu.maple.dev"
export OTEL_EXPORTER_OTLP_HEADERS="Authorization=Bearer YOUR_INGEST_KEY"

What is shared

What the two regions have in common

Your telemetry is stored in the region you chose. A few things around it are run once for both regions, and none of them hold the data you send.

  • Your login One Maple account signs in to both regions. Organizations in the EU open in the EU dashboard.
  • Billing Plans and invoices run through one billing system. It holds your plan and usage totals, not telemetry.
  • This website and the docs maple.dev is one site for everyone. It never sees the data you send to Maple.

Need the data inside your own network instead? Maple's source is on GitHub and runs on your own infrastructure.

FAQ

자주 묻는 질문

Where is the EU region hosted?
In Frankfurt, Germany. An EU organization's telemetry is ingested, stored and queried there, and its alerts are evaluated there.
How do I choose the EU region?
Sign up as usual. The first onboarding step asks where your data should live. Choose European Union and onboarding continues in the EU dashboard at app.eu.maple.dev. Send telemetry to ingest.eu.maple.dev with an ingest key created there.
Can I move an existing organization to the EU?
No. The region is fixed when the organization is created, so data never has to be migrated between regions. Create a new organization in the EU region and point your exporters at the EU ingest endpoint.
Is every feature available in the EU region?
Everything except AI chat, which is not available in the EU region yet. Traces, logs, metrics, session replay, dashboards and alerting work the same in both regions.
Does the EU region cost more?
No. The plan, the included volume and the per-GB rates are the same in both regions.
Do I need a separate account?
No. One Maple login works in both regions. The organization switcher labels each organization US or EU and opens it in its own dashboard.
Is Maple SOC 2 or ISO 27001 certified?
Not yet. SOC 2 and ISO 27001 certification are in progress.
Can I keep the data inside my own network instead?
Yes. Maple's source is on GitHub under FSL-1.1, and you can run the whole platform on your own infrastructure in whichever region you like.